2 Station Terrace Dornoch, IV25 3HH 07825 000 515

Expectations

As a client, you can expect:

  • A professional service. We warrant that the services performed under this Agreement shall be performed using reasonable skill and care, and of a quality conforming to generally accepted industry standards and practices.

  • A quick turnaround.

  • A fully insured and experienced clerk who is up to date with current practice.

  • An inventory provider who is a member of ARLA Propertymark , which is not compulsory and means that we abide by the Conduct and Membership rules and the Code of Practice to ensure we are always offering the best possible service.

  • Confidentiality. We will ensure your details are stored securely and not shared with third parties, unless the Agreement is breached. You consent to the computer storage and processing of your personal data by us in connection with this Agreement. If you breach this Agreement, your personal data may be disclosed to third parties to the extent necessary to assist recovery procedures.

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In return, our expectations of you, our client are:

  • Details of tenancy start date, tenant’s name and email and landlord’s name and email, location of gas and electric meters, (if difficult to locate) and clear directions to the property if it is remote and not well signed. Operating in the Highlands, it is all to common to find both phone signal and GPS disappear when most needed.

  • Clear arrangements for collection and deposit of keys.

  • To be aware that we advise that it is best practice to carry out the inventory just before the tenant moves in, once all repairs, cleaning and maintenance have been carried out. The inventory accurately reflects the condition of the property on the day the inspection takes place.

  • To be safe and not put at risk. If in our opinion it is not reasonably practicable for any reason to carry out any of the work we are instructed to carry out, we shall be entitled to refrain from carrying out or completing such work and will consult with you as to what is to be undertaken. We will, if requested by you, provide a written explanation as to why any work is not considered to be reasonably practicable.

  • Payment within the date due on the invoice. Failure to pay within the period specified shall entitle us to write to you upon the expiration of seven days’ notice, to charge you for costs and expenses incurred in recovering late payments, and to charge interest at the rate then in force pursuant to the Late Payment of Commercial Debts (Interest) Act 1998 at the due date.